Troubleshoot saving and sign-in issues

This page covers the most common Enfusion problems. Try the self-service steps here before contacting support.

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”You need to be signed in to create a deck” or “…a note”

Your session expired. What to do: Refresh the page. Enfusion sends you to Economic ID to sign in, then returns you to where you were. See Sign in with Economic ID.

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”Could not create the deck. Please try again.” or “Could not create the note. Please try again.”

This is usually a temporary network or service problem. What to do:

1. Retry once.
2. If it keeps failing, check the status page for service issues.
3. Try again later if the status page shows an incident.

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”Deck not found”, “Note not found”, or “Document not found”

The item was deleted, or it belongs to a different account. Enfusion enforces ownership server-side, so an ID or link alone never grants access to someone else’s content. What to do: Confirm you are signed in with the account that owns the item. If the item was deleted, it cannot be recovered — there is no trash or recycle bin.

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Changes are not saving

Check the save indicator in the header:

• “Saving…” — a save is in progress. Wait for it to finish.
• “Saved” — your changes are stored.
• “Unsaved” — changes are waiting to save.

What to do:

1. Press Ctrl S (or Cmd S) to force a save.
2. Check your connection. If you are offline, changes cannot save. Reconnect and save.
3. Reload the page and confirm your latest changes are present.

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The canvas feels laggy

Canvases slow down with many elements. What to do: Zoom out with the zoom control (25%–300%), or split content across more slides or canvases. See Use inline canvases.

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Sign-in problems

If you cannot get past Economic ID, see Troubleshoot Economic ID access.

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Still stuck?

If self-service steps do not resolve the problem, see Contact support to open a ticket. Include the error message text, the approximate time, your browser and operating system version, and the affected document, note, or deck title.