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Notifications

Stay on top of messages and incoming calls with eChat’s notification system. eChat supports push notifications that arrive even when the app is closed or running in the background.

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Types of notifications

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Enabling push notifications

Push notifications require your browser’s permission. Here’s how to enable them:
1

Open Settings

Go to the Settings screen in eChat.
2

Find Notifications

Scroll to the Notifications section.
3

Tap 'Enable Notifications'

Tap the enable toggle or button. Your browser will display a permission prompt.
4

Allow notifications

In the browser prompt, tap or click Allow. eChat will register this device for push notifications.
Push notifications work best when eChat is installed as a PWA on your device. Installed apps receive notifications even when the browser is fully closed.

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Disabling push notifications

To turn off notifications for eChat: Via eChat Settings:
  1. Go to Settings → Notifications.
  2. Toggle push notifications off.
Via your browser:
  1. Tap the lock icon (🔒) or info icon (ℹ) in the address bar.
  2. Find Notifications and set it to Block.

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Notification sounds

eChat plays a sound when you receive a new message (if the app is open and active). You can turn this off:
  1. Go to Settings.
  2. Find the Notification Sound toggle.
  3. Toggle it off to silence in-app message sounds.
Push notification sounds (when the app is in the background) are controlled by your device’s system notification settings, not eChat’s in-app settings.

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Managing devices

eChat supports push notifications on up to 5 devices simultaneously. This means you can receive notifications on your phone, tablet, and desktop at the same time. To manage your registered devices:
  • Go to Settings → Notifications.
  • A list of registered notification devices is shown.
  • Remove a device from the list if you no longer want it to receive notifications.
If you’ve reached the 5-device limit, you’ll need to remove an existing device before adding a new one.

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Troubleshooting notifications

For the most reliable call notifications, install eChat as a PWA on your primary device and make sure push notifications are enabled. This ensures you never miss an incoming call.